PRIVACY POLICY
Little Nest Rescue Privacy notice
We're committed to respecting your privacy and keeping your personal information safe, whether you are a supporter, volunteer, re-homer. This Privacy Notice applies to all personal information we collect or process about you; it sets out how and why we obtain and use your personal information, as well as how we protect it.
We aim to keep this Privacy Notice as concise as possible it does not provide exhaustive details of all aspects of LNR collection and use of your personal information, but we are happy to provide any additional information or explanation when needed. We may update this notice from time to time without notifying you, so please check it regularly.
Who we areLittle Nest rescue CIC (LNR) is a non-profit Community Interest Corporation run solely by volunteers. We work to prevent cruelty, promote kindness towards and alleviate suffering of animals by providing for physical and emotional wellbeing of animals in our care.
Little Nest Rescue is a Community Interest Corporation, registered CIC number 11701440.
How to contact usIf you are requesting more information about this notice,If you have any questions about our Privacy Notice you can email [email protected] or write to Little Nest Rescue, 11 Rutland Avenue, Lowton, WA3 2RQ
How to make a complaintPlease tell us if you are not happy with how we have handled your personal information. For more information about our complaint process, please email [email protected]. You are also entitled to make a complaint to the Information Commisioners Office
How to find out what information we have about youYou can request access to the personal data we hold about you. You also have a right to request a copy of that information and we will provide you with a copy unless legal exceptions apply.
How to change your marketing preferencesYou can change any of your marketing preferences at any time by:
Unsubscribing from marketing emails by clicking the "unsubscribe" link at the end of our marketing emails.
If you have indicated that you do not want to be contacted by the LNR for marketing purposes, we will remove your details from our marketing list to ensure that we do not continue to contact you for marketing purposes, and we, therefore, comply with your request and you do not receive unwanted materials in the future. However, we may still need to contact you for administrative purposes, for example:
Processing any donation you make and any related Gift Aid
Providing you with information associated with an event or activity that you have signed up for (e.g. a marathon)
To notify you of a security breach that may affect your personal data and to explain and apologise for any mistake that we may have inadvertently made.
What personal information we collect about you
Personal data is any information that relates to an identified or identifiable living individual. We only collect personal data that is relevant to the interaction you have with us and depending on that interaction, the personal information we may collect from you could include, but is not limited to, any of the following:
How we keep your information safe
LNR takes appropriate measures to ensure that we keep your information secure, accurate and up to date. For example, our online forms are encrypted and our network is protected and routinely monitored. Responsible individuals who are trained to handle data securely and who have a business need to access your information will be granted access.
Our website may contain links to third party websites. These websites have their own privacy policies and LNR cannot accept any responsibility or liability for these policies. We strongly advise that you read the policies of these third party websites before you submit any personal data to them.
Despite all precautions and appropriate security measures, the internet is not a 100% secure means by which to transmit information. We do our best to protect personal information but the LNR cannot guarantee the security of the personal data you share with us online and as such, any information you disclose is at your own risk. However, any payment card details (such as credit or debit cards) we receive on our website are passed securely to our payment processing provider according to the Payment Card Industry Security Standards.
Persons at risk
We place great importance on the safety of persons at risk. On occasion, if we deem it to be necessary, we may record on our database that a supporter or service user is vulnerable or at risk. We do this to ensure that we are adequately protecting and supporting them in their engagement with the LNR, or complying with requirements under charity law and the Code of Fundraising Practice to ensure that we do not fundraise from them.
Children's personal information
How long we keep your informationWhatever your relationship with us, we will only store your information for a specified amount of time which takes into account relevant legal, accounting, regulatory retention requirements and operational considerations. The length of time that data will be kept may depend on the reasons for which we are processing the data and on the law or regulations that may apply to the information. Once the retention period has expired, the information will be confidentially disposed of or permanently deleted. If you request no further contact from us, we will keep some basic information about you in order to avoid sending you unwanted materials in the future.
What we use your information forWe will only use your personal information for the purposes for which it was collected unless otherwise stated or communicated with you. We will not rent, swap or sell your personal information to other organisations for them to use in their own marketing activities.
The law requires us to only process personal data where we have a valid legal basis for doing so.
We may use your information for the following purposesWe may use your information for the following purposes (your information might not be used for all the reasons set out as it will depend on your relationship with us):-
Animal welfare purposes
Exercising your privacy rights
You have a number of rights under data protection law. These include:
Right of access
You have the right to know what information we hold about you and to ask to see your records. We will supply any information you ask for that we hold about you as soon as possible, but this may take up to 30 days (or potentially longer if it is a complex request). We will not charge you for this other than in exceptional circumstances. You will be asked for proof of identity. To request a copy of your data please contact us.
Right to be informed
You have the right to be informed about how your personal data is being/will be used. This notice, as well as any additional information or notice that is provided to you either at the time you provided your details or otherwise, is intended to provide you with this information.
Right to restrict processing
In certain situations, you have the right to ask for processing of your personal data to be restricted because there is some disagreement about its accuracy or legitimate usage.
Right to withdraw consent
Where we process your data on the basis of your consent you can withdraw that consent at any time.
Right to object
You also have a right to object to us processing data where we are relying on it being within our legitimate interests to do so. Please note that in some cases we may still have a legitimate reason to continue processing the data.
Right of erasure
In some cases, you have the right to be forgotten (i.e. to have your personal data deleted from our database), also known as the right of erasure. Please note that there may be cases where we cannot delete all the data we hold about you, for example where we are processing it for legal purposes.
Right of rectification
If you believe our records are inaccurate you have the right to ask for those records concerning you to be updated. To update your records please get in touch with us.
Right to data portability
Where your personal data is processed on the basis of consent, you have the right to request that the data is transferred from one service provider to another.
Legal basis for processing
The law requires us to only process personal data where we have a valid legal basis for doing so. We only process your information in accordance with the law.
What are the legal grounds for processing personal data?
The legal basis that we rely on for processing your data will depend upon the circumstances in which that data is being collected and used, but will in most cases fall into one of the following categories:
What are Little Nest Rescues legitimate interests?Personal data may be legally collected and used if it is necessary for a legitimate interest of the organisation using the data, as long as its use is fair and does not adversely impact the rights of the individual concerned.
When we use your personal information, we will always consider if it is fair and balanced to do so and if it is within your reasonable expectations. We will balance your rights and our legitimate interests to ensure that we use your personal information in ways that are not unduly intrusive or unfair.
Legitimate interests may include:
Providing animal welfare services for the benefit of the publicCollecting and holding personal data in respect of admitting an animal into our care and/or recording a potential release site, checking and amending microchip details, responding to concerns about an animal, updating witnesses of case outcomes and 'Home for Life' placements.
Communicating and interacting with our supporters and members of the publicProcessing data in relation to checking (and where necessary, updating) the microchip details for animals that have come into our care, sending you campaign emails and inviting you to events.
Administering and governing the rescueSeeking professional advice and retaining data for historical, scientific or statistical purposes.
Managing our operationsRecording initial information about job applicants and those applying for volunteer positions and administering supporters' estates and/or gifts in Wills
Does LNR process sensitive personal information?
Data protection legislation recognises certain categories of personal information as requiring particular care; that data is known as "special category data". Examples of special category data are health information and information regarding race, religious beliefs and political opinions.
We don't collect special category personal information unless there is a clear reason for doing so and we have a legal basis. Clear notices will be provided on application forms and communications which collect special category data so you will know what information we need and why we need it. Only those individuals with a business need to access and process that information will be able to do so.
Examples of where it would be appropriate for us to collect special category data:
Sharing your information with third partiesWe safeguard the sharing of your information by entering into a contract, using formalised information sharing agreements where appropriate, or on an ad hoc basis after ensuring the request and disclosure are legally compliant.We may share your personal information with the following third parties where we have a legal basis to do so:
PayPal To make an online donation or payment by direct debit or payment card, you will be directed to a payment gateway which uses security features and encryption to ensure your data remains safe. We offer the use of PayPal for some of our products and services further information about the collection and use of your data will be provided on the relevant payment gateway for you.
Disclosure and Barring ServiceIf you apply for a job with us, it may be a condition of your employment that we obtain a disclosure from the DBS.
PartnersOur partners may include other CIC’s and charities.
AVID, Anibase or PetlogWe try to make sure that all animals are microchipped when they’re rehomed from us; this is a legal requirement in relation to dogs and horses. When you adopt an animal, we will share your personal information so that you can be contacted if your animal goes missing. We may also contact microchipping companies for the purpose of rehoming stray animals.
HMRC and other regulatorsWe may share your personal data with regulators for legal reasons, for example, we may share your data with HMRC for tax purposes.
Professional advisorsWe seek third party support from lawyers, bankers, insurers, loss adjusters and auditors who provide legal, banking, insurance and audit, risk and compliance services.
Government enforcement agenciesWe may need to pass information to enforcement agencies such as Trading Standards, Animal Plant and Health Agency (APHA), the RSPCA, the police, Social Services or to another animal welfare charity. We will only pass on your personal information where it is necessary for the purposes of investigating or resolving the concern that has been highlighted to us. We may also share information with the police for the prevention or detection of crime.
We're committed to respecting your privacy and keeping your personal information safe, whether you are a supporter, volunteer, re-homer. This Privacy Notice applies to all personal information we collect or process about you; it sets out how and why we obtain and use your personal information, as well as how we protect it.
We aim to keep this Privacy Notice as concise as possible it does not provide exhaustive details of all aspects of LNR collection and use of your personal information, but we are happy to provide any additional information or explanation when needed. We may update this notice from time to time without notifying you, so please check it regularly.
Who we areLittle Nest rescue CIC (LNR) is a non-profit Community Interest Corporation run solely by volunteers. We work to prevent cruelty, promote kindness towards and alleviate suffering of animals by providing for physical and emotional wellbeing of animals in our care.
Little Nest Rescue is a Community Interest Corporation, registered CIC number 11701440.
How to contact usIf you are requesting more information about this notice,If you have any questions about our Privacy Notice you can email [email protected] or write to Little Nest Rescue, 11 Rutland Avenue, Lowton, WA3 2RQ
How to make a complaintPlease tell us if you are not happy with how we have handled your personal information. For more information about our complaint process, please email [email protected]. You are also entitled to make a complaint to the Information Commisioners Office
How to find out what information we have about youYou can request access to the personal data we hold about you. You also have a right to request a copy of that information and we will provide you with a copy unless legal exceptions apply.
How to change your marketing preferencesYou can change any of your marketing preferences at any time by:
Unsubscribing from marketing emails by clicking the "unsubscribe" link at the end of our marketing emails.
If you have indicated that you do not want to be contacted by the LNR for marketing purposes, we will remove your details from our marketing list to ensure that we do not continue to contact you for marketing purposes, and we, therefore, comply with your request and you do not receive unwanted materials in the future. However, we may still need to contact you for administrative purposes, for example:
Processing any donation you make and any related Gift Aid
Providing you with information associated with an event or activity that you have signed up for (e.g. a marathon)
To notify you of a security breach that may affect your personal data and to explain and apologise for any mistake that we may have inadvertently made.
What personal information we collect about you
Personal data is any information that relates to an identified or identifiable living individual. We only collect personal data that is relevant to the interaction you have with us and depending on that interaction, the personal information we may collect from you could include, but is not limited to, any of the following:
- Identity and contact information, such as your name, postal address, telephone number, mobile number, email address and your communication preferences (including your preferences for receiving marketing from us)
- We may collect your date of birth in order to verify you are an adult as some services we offer, such as animal adoptions, are not open to individuals under the age of 18. If you are a minor, we may require the name and contact details of a parent or other legal guardian and, where appropriate, the name and location of your school
- Donation and transaction information, including details about donations you have made, tax details for Gift Aid purposes and other details of products and services you have obtained from us. (Please note, we do not store credit card information)
- Images, photographs or videos if you volunteer or take part in an event with us
- Usage information including information about how you use our website, products and services
- Any other relevant information you share with us about yourself, such as your interests or affiliations with other charities
How we keep your information safe
LNR takes appropriate measures to ensure that we keep your information secure, accurate and up to date. For example, our online forms are encrypted and our network is protected and routinely monitored. Responsible individuals who are trained to handle data securely and who have a business need to access your information will be granted access.
Our website may contain links to third party websites. These websites have their own privacy policies and LNR cannot accept any responsibility or liability for these policies. We strongly advise that you read the policies of these third party websites before you submit any personal data to them.
Despite all precautions and appropriate security measures, the internet is not a 100% secure means by which to transmit information. We do our best to protect personal information but the LNR cannot guarantee the security of the personal data you share with us online and as such, any information you disclose is at your own risk. However, any payment card details (such as credit or debit cards) we receive on our website are passed securely to our payment processing provider according to the Payment Card Industry Security Standards.
Persons at risk
We place great importance on the safety of persons at risk. On occasion, if we deem it to be necessary, we may record on our database that a supporter or service user is vulnerable or at risk. We do this to ensure that we are adequately protecting and supporting them in their engagement with the LNR, or complying with requirements under charity law and the Code of Fundraising Practice to ensure that we do not fundraise from them.
Children's personal information
- We are committed to protecting the privacy of young people. Young people may engage with us in a number of ways
- they might want to fundraise for us
- take part in educational events at schools; or
- enter our competitions
How long we keep your informationWhatever your relationship with us, we will only store your information for a specified amount of time which takes into account relevant legal, accounting, regulatory retention requirements and operational considerations. The length of time that data will be kept may depend on the reasons for which we are processing the data and on the law or regulations that may apply to the information. Once the retention period has expired, the information will be confidentially disposed of or permanently deleted. If you request no further contact from us, we will keep some basic information about you in order to avoid sending you unwanted materials in the future.
What we use your information forWe will only use your personal information for the purposes for which it was collected unless otherwise stated or communicated with you. We will not rent, swap or sell your personal information to other organisations for them to use in their own marketing activities.
The law requires us to only process personal data where we have a valid legal basis for doing so.
We may use your information for the following purposesWe may use your information for the following purposes (your information might not be used for all the reasons set out as it will depend on your relationship with us):-
Animal welfare purposes
- Responding to request for help with an animal
- Rehoming or fostering an animal from us, including home checks
- Processing and administering your donation, including processing Gift Aid, where applicable
- Providing you with the goods or services you have requested or paid for
- Keeping a record of your relationship with us
- Understanding how we can improve our services, products or information, including inviting you to participate in surveys or research activities
- Managing your communication preferences, including marketing preferences
- To process a volunteering or apprenticeship application
- Keeping you up to date with the work we do and asking for financial and non-financial support
- Telling you about how you can support LNR by volunteering your time or using your influence to progress our goals
- Sending you details of products you can buy from our online shop
- Inviting you to events and to take part in campaigns and support our advocacy work;
- Managing your communication preferences, including marketing preferences;
- Complying with charity law
- Managing our people and events safely and ensuring we are inclusive and in line with provisions in the Equality Act 2010
- Microchipping animals
- Assisting the police or any other regulatory or government authorities investigating suspected illegal activities
Exercising your privacy rights
You have a number of rights under data protection law. These include:
Right of access
You have the right to know what information we hold about you and to ask to see your records. We will supply any information you ask for that we hold about you as soon as possible, but this may take up to 30 days (or potentially longer if it is a complex request). We will not charge you for this other than in exceptional circumstances. You will be asked for proof of identity. To request a copy of your data please contact us.
Right to be informed
You have the right to be informed about how your personal data is being/will be used. This notice, as well as any additional information or notice that is provided to you either at the time you provided your details or otherwise, is intended to provide you with this information.
Right to restrict processing
In certain situations, you have the right to ask for processing of your personal data to be restricted because there is some disagreement about its accuracy or legitimate usage.
Right to withdraw consent
Where we process your data on the basis of your consent you can withdraw that consent at any time.
Right to object
You also have a right to object to us processing data where we are relying on it being within our legitimate interests to do so. Please note that in some cases we may still have a legitimate reason to continue processing the data.
Right of erasure
In some cases, you have the right to be forgotten (i.e. to have your personal data deleted from our database), also known as the right of erasure. Please note that there may be cases where we cannot delete all the data we hold about you, for example where we are processing it for legal purposes.
Right of rectification
If you believe our records are inaccurate you have the right to ask for those records concerning you to be updated. To update your records please get in touch with us.
Right to data portability
Where your personal data is processed on the basis of consent, you have the right to request that the data is transferred from one service provider to another.
Legal basis for processing
The law requires us to only process personal data where we have a valid legal basis for doing so. We only process your information in accordance with the law.
What are the legal grounds for processing personal data?
The legal basis that we rely on for processing your data will depend upon the circumstances in which that data is being collected and used, but will in most cases fall into one of the following categories:
- where you have provided your consent to allow us to use your information in a certain way - for example using your image to publicise an event, or sending you fundraising communications by post, email, text and/or phone;
- where the processing is necessary for the performance of a contract with you - for example, we will need to process your name, address and other details in order to rehome an animal to you, provide veterinary services or consider an application to work or volunteer with us;
- where the processing is necessary in order for us to comply with a legal obligation - for example, providing information to HMRC for tax purposes or to police forces for the prevention or detection of crime; or
- where the processing is necessary in order to protect someone's life - for example, where we are alerted to an animal welfare complaint and an individual connected with the incident raises concerns that we feel should be communicated with the police in order to protect individuals that may be connected or associated with that incident.
What are Little Nest Rescues legitimate interests?Personal data may be legally collected and used if it is necessary for a legitimate interest of the organisation using the data, as long as its use is fair and does not adversely impact the rights of the individual concerned.
When we use your personal information, we will always consider if it is fair and balanced to do so and if it is within your reasonable expectations. We will balance your rights and our legitimate interests to ensure that we use your personal information in ways that are not unduly intrusive or unfair.
Legitimate interests may include:
Providing animal welfare services for the benefit of the publicCollecting and holding personal data in respect of admitting an animal into our care and/or recording a potential release site, checking and amending microchip details, responding to concerns about an animal, updating witnesses of case outcomes and 'Home for Life' placements.
Communicating and interacting with our supporters and members of the publicProcessing data in relation to checking (and where necessary, updating) the microchip details for animals that have come into our care, sending you campaign emails and inviting you to events.
Administering and governing the rescueSeeking professional advice and retaining data for historical, scientific or statistical purposes.
Managing our operationsRecording initial information about job applicants and those applying for volunteer positions and administering supporters' estates and/or gifts in Wills
Does LNR process sensitive personal information?
Data protection legislation recognises certain categories of personal information as requiring particular care; that data is known as "special category data". Examples of special category data are health information and information regarding race, religious beliefs and political opinions.
We don't collect special category personal information unless there is a clear reason for doing so and we have a legal basis. Clear notices will be provided on application forms and communications which collect special category data so you will know what information we need and why we need it. Only those individuals with a business need to access and process that information will be able to do so.
Examples of where it would be appropriate for us to collect special category data:
- where you are participating in a marathon or similar fundraising event, and we need certain information about your health in order to support you in participating in the event
- if you apply for a job/volunteer with us, we may collect information about your race or ethnicity, religious beliefs or sexual orientation for equal opportunities monitoring. We may also collect information about criminal convictions if it is appropriate given the nature of the role you are applying for.
- if you have disclosed such data to us through the course of your relationship with us.
Sharing your information with third partiesWe safeguard the sharing of your information by entering into a contract, using formalised information sharing agreements where appropriate, or on an ad hoc basis after ensuring the request and disclosure are legally compliant.We may share your personal information with the following third parties where we have a legal basis to do so:
PayPal To make an online donation or payment by direct debit or payment card, you will be directed to a payment gateway which uses security features and encryption to ensure your data remains safe. We offer the use of PayPal for some of our products and services further information about the collection and use of your data will be provided on the relevant payment gateway for you.
Disclosure and Barring ServiceIf you apply for a job with us, it may be a condition of your employment that we obtain a disclosure from the DBS.
PartnersOur partners may include other CIC’s and charities.
AVID, Anibase or PetlogWe try to make sure that all animals are microchipped when they’re rehomed from us; this is a legal requirement in relation to dogs and horses. When you adopt an animal, we will share your personal information so that you can be contacted if your animal goes missing. We may also contact microchipping companies for the purpose of rehoming stray animals.
HMRC and other regulatorsWe may share your personal data with regulators for legal reasons, for example, we may share your data with HMRC for tax purposes.
Professional advisorsWe seek third party support from lawyers, bankers, insurers, loss adjusters and auditors who provide legal, banking, insurance and audit, risk and compliance services.
Government enforcement agenciesWe may need to pass information to enforcement agencies such as Trading Standards, Animal Plant and Health Agency (APHA), the RSPCA, the police, Social Services or to another animal welfare charity. We will only pass on your personal information where it is necessary for the purposes of investigating or resolving the concern that has been highlighted to us. We may also share information with the police for the prevention or detection of crime.